The Games Givers of Feedback Play — and Why They Don’t Work
At my first job in human resources, I had the unpleasant task of digitizing all of the old performance evaluations. Consequently, I took the opportunity to read what leaders were writing in their...
View ArticleAre Your Words Derailing Your Conversations?
We’ve all said some things we regret. Why do we do it? Sometimes we don’t stop to consider our audience. Other times we’re tired, frustrated, or overwhelmed, and our emotions get the best of us. Or...
View ArticleAre You Leading by Example—or Just Talking About It?
Sometimes our values are values in theory, rather than values in fact. You can tell whether company values are supported and adopted by how people act. Rose, a manager in HR, was asked to interview a...
View ArticleSeeing Ourselves Clearly: Overcoming Leadership Blind Spots
I have always been fascinated by how unaware many people seem to be of how they come across or how their behavior impacts others. I remember reading a story about a bank robber who believed that if he...
View Article5 Tips for Handling Being Ghosted
This ghosting thing happens quite frequently to me. Company representatives call and inquire about the cost of my training and coaching services. I usually try to deflect that answer by first...
View ArticleWhat’s with All This Disengagement?
I was truly disappointed in January when I read the Gallup Engagement Report. They reported employee engagement in the U.S. at a 10-year low. According to the Gallup Report, only 23% of the workforce...
View ArticleA Thanksgiving Surprise
Have you ever made something out of nothing? That’s what we did, and it was amazing. Years ago, about this time, I was completing a six-month experiential training class. On the Saturday before...
View ArticleDifficult Conversations: What to Know Before You Go 9 Tips to Improve...
I recently spoke at a large company. Afterwards, two executives asked if I would be willing to coach them in dealing with one of their team members. I agreed. After visiting about the situation, I...
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What Keeps You from Holding Difficult Conversations?
Sometimes we are our own worst enemy. The way our brain processes and perceives incoming information can be a major obstacle. There are three distinct parts of our brain that play a big role in every...
View ArticleIs it Time to Elevate Your Emotional Intelligence?
Dealing with people’s negative emotional reactions can be a challenge. My first job in corporate America was in a human resources department. We received a call from a hotel in a major city, asking...
View Article14 Tips for Improving Feedback
A few weeks ago, I was watching a college basketball game. At half time, I found myself looking through a variety of articles that popped up on my phone. An article on feedback caught my eye. As I...
View ArticleSix Character Traits to Increase Authenticity
Patty, as the office manager, was tasked with giving feedback to those that were performing poorly. Amber, who had started missing deadlines, been on the phone a lot, and had been coming in late for...
View ArticleHow Does Your Fear Hold You Back?
I love and hate this picture of a rafting trip through the Grand Canyon. What do I love about it? The photographer captured the exact moment that a lateral wave hit the raft at just the right angle...
View ArticleHow Can You Create a Culture of Candor?
One of the biggest challenges that any leader faces is to ensure that employees feel comfortable speaking up when they have difficult issues to discuss Although such topics that are difficult to talk...
View ArticleAre You Actively Retaining and Attracting New Talent During the Great...
Some contend that the lack of employable individuals is not real. And yet, the results from the pandemic have given rise to a huge shift in the way people desire to be gainfully employed. During the...
View ArticleHave You Forgotten How to Connect with People?
Angie had been looking to create a foursome for a golf tournament that her company was holding. She had been having difficulty recruiting the final two participants needed to compete in the company...
View ArticleHave You Forgotten How to Connect with People? 10 Tips for Establishing...
Angie had been looking to create a foursome for a golf tournament that her company was holding. She had been having difficulty recruiting the final two participants needed to compete in the company...
View ArticleWhat to Do When People Don’t Speak Up
Workplace communication can be difficult sometimes, but people who don’t speak up can leave others with an incomplete view. Jane, a city manager, called me out of the blue to ask for some help. After...
View ArticleWho Are the Difficult People and What Can You Do About Them?
When I speak at events, it is not uncommon for people to approach me and tell me about a difficult person with whom they interact. After telling me their experiences, they will ask me, “What should I...
View ArticleCan I Trust You? 10 Behaviors that Erode Trust
When I worked in corporate America as an employee, I had a manager who while he was a great person, was just not very deliberate in his approach to dealing with people. I remember a time when he had...
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