10 Ways to Communicate with Millennials
On a recent flight, my seatmate and I began to talk about communication and conversation strategies for dealing with difficult people. Then out of the blue, my neighbor announced: “Boy, these...
View ArticleDo Your Freedoms Give You Cause to Rejoice?
I really wanted to write a piece celebrating Independence Day and the advent of freedom in our country. And yet, I have been frustrated as I have contemplated the many core American values and...
View Article12 Tips for Improving Emotional Control
Recently my college-age son hit a large piece of asphalt while driving our 1997 Toyota Avalon down a country road at night. The impact against the undercarriage caused the airbags to deploy and...
View Article11 Pitfalls to Avoid in Difficult Conversations
Recently, I was asked to observe a Home Owners Association board meeting and to provide feedback about what the board members could do to have more effective meetings. From the outset, it was obvious...
View Article10 Behavioral Cues to Help You Separate Fact from Fiction
Years ago when I worked as an attorney, I remember someone telling me that it was easy to spot when someone was lying. All you had to do was notice whether they would look at you or not. I remember...
View ArticleEight Questions to Assess the Quality of Your Leadership
Last week our family had the opportunity to run the Salmon River in Idaho for a family vacation. My oldest son has been running the river as a guide this summer; consequently, we were invited to go...
View Article10 Tips When Onboarding to a New Leadership Position
I was recently visiting with a potential client, and at the close of our conversation, I asked her if there was something I could do to help her. She indicated that there were so many new leaders...
View ArticleWhen You Are Attacked, Why Do You Attack Back? Six Questions for Uncovering...
I was recently teaching a class on emotional intelligence when a participant proclaimed, “If you could just help me understand why I attack others when they attack me, this class would be worthwhile.”...
View ArticleHealing Relationships During the Holidays
The holiday season is a wonderful time to gather with family and friends to celebrate and share time together. However, it’s all too common that when families get together, someone does or says...
View Article10 Tips for Creating a Culture of Candor
When I was in college, I had a roommate who had a goal to eat a bicycle. Every evening he would take out a file and file himself a teaspoon of bike. In the morning he would place the shavings in his...
View ArticleCues for Connecting with People from Different Generations
Recently a college professor friend of mine told me that one of his younger students would not confront him directly about the struggles that he was having with his class. However, the student did...
View ArticleEngage More to Increase Employee Performance
On a recent cross-country flight, I was working on a piece about employee engagement. The gentleman seated next to me was curious about what I was working on and struck up a conversation. I told him...
View Article12 Ways to Connect with Millennial Employees
This summer has been a new learning experience for me--this is the first time in a number of years where my two oldest sons returned home to work and live. I must admit that I have not been forced to...
View Article10 Advantages that Result from Increasing Your Emotional Intelligence
I recently gave a speech on the topic of EQ to an audience of over 1,000 people. After my presentation, I went to lunch along with the participants. Sitting at the table just behind me were two women...
View ArticleLove or Gratitude? 9 Questions to Increase Your Gratitude
Last week my 9-year old daughter came to me and asked, “Daddy, which is greater, love or gratitude?” I was initially shocked at the depth of her question. After thinking for a moment, I responded...
View ArticleAre You Working on You? 10 Questions for Improving the Quality of Your...
Last December Ann, one of my clients, called and asked for help in managing a very difficult situation. Evidently, Ann’s manager called everyone on his team into a meeting and asked them to critique...
View Article7 Tips for Managing “White Water” Conversations
For 13 summers, I worked in the Grand Canyon as a whitewater guide to pay for my college education. Running the river was the highlight of my young life to that point in time. I loved the beauty of the...
View Article10 Tips for Improving Your Remote Conversations
Due to an increase in employees working in off-site locations, one of the biggest challenges for leaders in recent years is managing these remote employees. Because managers are not working with these...
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Are you a boss or a leader? These characteristics will strengthen your...
This summer, two of my sons traveled to Long Island in New York to sell pest-control services. This job requires their employees to work in teams and go door-to-door doing summer sales. They work 12...
View Article12 ways to destroy employee engagement
Employee engagement is one of the focal points for improving business results. The notion of effectively shaping the employee experience is centered in improving engagement of employees to reduce...
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