Workplace Bullying: What to Do if You or Someone Else is Being Bullied
I recently spoke at a multi-day educational conference on different aspects of emotional intelligence. At the end of each presentation, people came up asking for some advice or coaching in situations...
View ArticleNine Tips for Building Trust and Inspiring Confidence
One afternoon as I was passing through the airport on my way home, I ran into a colleague of mine, Stephen M. R. Covey, the author of the book, The Speed of Trust. We stopped and exchanged a few...
View ArticleTen Tips for Receiving Critical Feedback
Recently, a friend who works as a keynote speaker sent me some feedback that he received after speaking at a conference. It went something like this:This speaker was very rude and offensive to one of...
View ArticleSuccessfully Managing Remote Employees: 10 Tips for Improving Your Remote...
I recently met with a friend and asked him what his current greatest challenge was. He responded that managing a number of remote employees was proving to be harder than he anticipated. When I asked...
View ArticleCues for Connecting with Generation Z
Awhile back I wrote an article detailing ideas for connecting with various generations. As Generation Z is now starting to enter the workforce, I thought it was important to provide some tips for...
View Article15 Tips for Providing Effective Feedback
After becoming a new manager, I will never forget the first time I had to give constructive feedback to a member of my team. I began with, “I wonder if you would be open to some feedback.” To which...
View Article12 Do’s for Holding Difficult Conversations
What makes difficult conversations so difficult? People are often afraid to talk about tough topics when they aren’t certain of the outcome. Sometimes they complain that they don’t even know how to...
View ArticleAre You Taking Advantage of Teamwork during the Pandemic?
10 Reasons to Focus on TeamworkAt a recent speaking event, I had someone ask me whether or not it was really worth trying to improve the quality of the way people work together. Somewhat surprised, I...
View ArticleNavigating Sensitive Conversations on Difficult Topics
In the last several weeks, several leaders have reached out and asked me how to hold conversations about racial relations that will deepen understanding without creating offense. These types of queries...
View ArticleAre You Answering the Call? 13 Questions to Improve the Quality of Your...
One day this week when I was working at home the upstairs phone began to ring. Since I was busy, I ignored the call, figuring the answering machine would pick it up. During the next hour, the phone...
View ArticleManaging Emotions in the Workplace
I recently had a team ask me if emotional displays were appropriate in the workplace. When I asked them what they meant, they shared with me that one member of their team would sometimes cry when...
View ArticleWill You Pay It Forward? Seven Tips for Making a Difference
This past week I was shocked to read about two passengers on a flight who evidently started a fight over their different political views. The pilot went on a rant over the plane’s intercom taking the...
View ArticleDo You Empower Your People? 10 Strategies for Empowering Others
When I was in my first job in corporate America, I had a one-of-a-kind manager. The first thing he did when meeting with me was to ask me what I wanted to become and what my vision of my future career...
View ArticleWhy Do People Become Defensive? Six Factors That Influence Defensiveness
Recently I held a number of open office hours online to answer questions that people had about emotional intelligence. By far the most frequently asked question was, “Why do people become so...
View Article10 Tips for Improving Your Gratitude
Recently, I was looking for an opportunity to write something about gratitude. Being stuck in an airport and waiting for a flight that had been cancelled gave me the opportunity to interview people and...
View Article10 Things to Avoid When Resolving Conflict
Recently I went to a local restaurant to pick up an online food order. When I arrived to retrieve our order, it wasn’t ready, so I took a seat in a booth to wait. Not far from me were two friends who...
View Article7 Tips for Forgiving Others
During the Thanksgiving holiday, I had the opportunity to spend time with a number of family members. One of them was very frustrated by a situation that occurred where they were unduly wronged by...
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"Outside" vs. "Inside" the Conversation
Q: Sometimes difficult situations arise unexpectedly and there doesn’t seem to be time to think through how to use the DialogueWORKS framework. In other words, when I am “outside” the conversation I...
View Article8 Tips on Making a Difference in Your World
Last year I worked right up to the week before Christmas. I had just finished a week of training, and I was ready to fly back to Utah from Westchester, New York for the holidays. I arrived at the...
View ArticleTips for Handling Challenging Conversations during the Holidays
Everyone is challenged at some time or another during the holiday season with spending time with family members or friends who seemingly lack any sense of decorum or civility. That’s why you really...
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